This document provides some frequently asked questions about SiSoft Sandra. Please read the Help File as well!
Q: Some programs from the Tools menu are missing!
A: These programs are not included in the package. They either come with Windows or you need to download them. To find out - click F1 after you've selected the menu option or start by clicking the Help button on the toolbar and then select the menu option.
Q: Sandra has a problem with MFC42.DLL or MSVCRT.DLL!
A: Uninstall Sandra. Then delete these two files from the \windows\system folder. Then reinstall Sandra. Sandra will install the very latest of these libraries.
Q: The Sandra Professional Patch does NOT install!
A: This should not happen with versions 4.20 or higher. Contact us if you have this problem so that we can ship a registry patch to you. (do note that automatic updates are not available for the Standard version, sorry)
Q: Sandra has a problem with the Internet! (WININET module)
A: Uninstall Sandra. If you have MS-IE 4.0 or later installed, you may need to reinstall IE. If not, delete the WININET.DLL file in the \windows\system folder. The reinstall Sandra. Sandra will install a good copy of this library.